Classic objections: is it really plated? will it tarnish? is there a warranty?

## Classic objections: is it really plated? will it tarnish? is there a warranty?

A Friday in 2017, in our showroom, I served a client who had walked in decided to buy a Celebrare necklace. I presented the piece calmly, she tried it on at the mirror, smiled, asked the price. Then came the sequence I already knew by heart: "so it is plated, right?", "but will it tarnish quickly?", "and if anything happens, is there a warranty?". I answered each one at the speed I had learned to give — direct, transparent, no flourish. The client closed. She left with the piece and referred three friends the following month.