Frequently asked questions

What people usually want to know

Respostas diretas sobre a plataforma, conteúdo e cobrança.

Perguntas e respostas

Do I need jewelry experience to sign up?
No. The Fundamentals track starts from scratch. Whether you already sell or are just starting, the content was designed for your reality.
Is the content free?
The introductory module of the Herreira Fundamentals track is free. Other content is part of the Learner, Professional, and Master plans.
How do I receive my certificate?
Upon completing a full track, you receive a verifiable digital certificate with a QR code. Share it on LinkedIn or present it to clients.
Can I access it on my phone?
Yes. The platform is fully responsive and works on any device with an internet connection.
How do I contact support?
Via the platform email or Herreira WhatsApp: Factory and Wholesale +55 62 3091-5858 | Retail +55 62 98173-0039.
Is my data safe?
Yes. Academy follows Brazil's LGPD and uses Supabase with at-rest and in-transit encryption. You may request export or deletion of your data at any time.

Didn't find your answer?

Talk directly to Herreira.

Fábrica e Atacado(62) 3091-5858Varejo(62) 98173-0039

Service Monday to Friday, 8am to 6pm.